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Introduction to ITIL® Process Map

ITIL® process templates for your ITIL implementation. - Start here if you are looking for a good first introduction to the structure and the contents of the ITIL® Process Map.

Our ITIL process model is a 'translation' of ITIL into legible, easy to read process templates that explain the ITIL processes and their interrelationships and get you started with introducing ITIL-aligned processes in your organization.

The ITIL reference model covers the complete ITIL service lifecycle.